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Privacy Policy

Effective Date: From 19th May 2025
Last Updated: 19th May 2025

The Kennington Carvery & Restaurant (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (the “Site”), make a booking, sign up for updates, or otherwise interact with us online.

By using this Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and non-personal information:

A. Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Booking/reservation details

  • Dietary preferences (if provided)

  • Feedback or review submissions

B. Information Collected Automatically

  • IP address

  • Browser type

  • Device type and operating system

  • Pages visited and time spent on our website

  • Referring website or search engine

This information may be collected through cookies or similar tracking technologies. (See section 7 for more on cookies.)

2. How We Use Your Information

We use your information for the following purposes:

  • To process and confirm table reservations

  • To respond to enquiries or customer service requests

  • To send you restaurant news, offers, or updates (if you opt in)

  • To improve the functionality and performance of our website

  • To analyse customer trends and usage for business planning

  • To comply with legal obligations

3. Legal Bases for Processing

We collect and process personal data under the following legal bases:

  • Consent (e.g., for marketing emails)

  • Contract (e.g., managing reservations or voucher purchases)

  • Legitimate Interests (e.g., website analytics and business operations)

  • Legal Obligation (e.g., to comply with health and safety regulations)

4. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with:

  • Service Providers: such as booking platforms or email marketing services that support our operations

  • Regulatory Authorities: when required to comply with legal obligations or protect our rights

  • Analytics Providers: such as Google Analytics, to improve our website’s performance

All third parties are required to keep your data secure and use it only for the purposes we specify.

5. Your Data Rights (UK GDPR)

You have the following rights regarding your personal data:

  • Right to Access – Request a copy of the personal data we hold about you

  • Right to Rectification – Request correction of inaccurate or incomplete data

  • Right to Erasure – Request deletion of your data when no longer necessary

  • Right to Restriction – Limit how we process your data in certain situations

  • Right to Object – Object to processing based on our legitimate interests

  • Right to Data Portability – Request transfer of your data to another service provider

  • Right to Withdraw Consent – At any time, for uses based on consent (e.g., marketing)

To exercise these rights, please contact us at:

📧 Email: info@kenningtoncarvery.co.uk
📞 Phone: 01233 629 028

We may require you to verify your identity before responding to your request.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements. 

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable core functionality

  • Analyse site traffic and performance

  • Remember your preferences

You can manage cookie preferences through your browser settings or our cookie banner when you first visit the Site.

For more information, see our separate Cookie Policy.

8. Children’s Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from minors without parental consent. If we become aware that we have unintentionally collected such data, we will delete it promptly.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure. These include encryption, secure servers, and access controls.

However, please be aware that no online transmission is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

While we primarily store data in the UK, if any service providers are based outside the UK or European Economic Area (EEA), we ensure adequate protection by using legally approved mechanisms, such as Standard Contractual Clauses (SCCs).

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or how we handle your data. Any updates will be posted on this page, and the effective date will be revised accordingly.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

📧 Email: info@kenningtoncarvery.co.uk
📞 Phone: 01233 629 028
📍 Address: The Kennington Carvery & Restaurant, Kennington, Ashford, Kent. TN24 9HX

If you are not satisfied with our response, you may also contact the Information Commissioner’s Office (ICO) at https://ico.org.uk.

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