Refund Policy

A Legal Disclaimer

Effective Date: From 19th May 2025
Last Updated: 19th May 2025

At The Kennington Carvery & Restaurant, we are committed to delivering an excellent customer experience, both in our restaurant and through any online transactions. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting one.

1. In-Restaurant Dining Refunds

Generally, meals and services consumed on-site at the restaurant are non-refundable. However, if you are unsatisfied due to an error in preparation, service quality, or other concerns, we encourage you to speak with a manager during your visit.

Refunds or partial compensation may be offered at the manager’s discretion in the following cases:

Incorrect or missing food items
Issues related to food safety
Unsatisfactory service when properly reported

To be eligible, concerns must be raised during your visit to allow us the opportunity to resolve the issue promptly.

2. Gift Vouchers

Gift vouchers purchased directly from The Kennington Carvery & Restaurant (either in person or online, if applicable) are non-refundable once issued.

3. Event Bookings / Prepaid Group Reservations

For pre-booked events or large group reservations that require a deposit or full prepayment, our standard cancellation and refund terms are as follows:

Refund Eligibility:

No refund: If cancelled within 1 month of the event or reservation date

Refunds may take up to 14 business days to process.

Exceptions may apply for medical emergencies or extreme circumstances, at our discretion. Supporting documentation may be required.

4. Online Payment or Booking Errors

If an overcharge or duplicate payment occurs through our booking or payment platforms, we will issue a full refund of the erroneous charge once verified.

Please notify us as soon as possible at:
📧 Email: info@kenningtoncarvery.co.uk
📞 Phone: 01233 629 028

5. How to Request a Refund

To request a refund, please contact us via one of the following methods:

📧 Email: info@kenningtoncarvery.co.uk
📞 Phone: 01233 629 028
📍 Or visit us at: The Kennington Carvery & Restaurant, Kennington, Ashford, Kent. TN24 9HX

Please include:

Your full name and contact details
Date and time of your visit or booking
Receipt or proof of purchase (if applicable)
A description of the issue

6. Non-Refundable Situations

Refunds will not be issued for:

Change of mind
Late arrivals or no-shows
Minor service delays during peak times
Forgotten or expired gift vouchers

7. Our Commitment

We aim to handle all refund requests fairly, respectfully, and promptly. All refund decisions will be made in accordance with this policy and UK consumer protection laws.